Get reporting potholes

Many bad winters and continuous underfunding have caused major pothole damage to most of the UK. Keeping up with the road surfacing and pothole problems is a never ending cycle for all councils. We urge residents to help us by reporting potholes they see them in real time via our website or download our app from any app store. Search “street repairs”.

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What is a pothole?

A pothole is where the surface of the road has been eroded and a dip or hollow is formed. You don’t need to be told that you have hit a pothole, you can feel it.

How potholes are created?

How potholes are created
  1. Essentially it is the road surface getting tired, or, "asphalt fatigue damage". The colder it gets the more brittle a bitumen road surface becomes
  2. over time asphalt becomes more porous (sponge-like) and rainwater begins to penetrate through cracks
  3. in wet conditions the pressure created by car tyres driving over the weakness forces the water further down into the road surface - weakening it further
  4. during a 'freeze-thaw' this causes even faster deterioration of road surfaces, because as the water which has filled the cracks freezes into ice, the expands, loosening chunks of the road surface material
  5. once a pothole has formed it will tend to grow in size as traffic will continually dislodge and remove weakened and broken pieces of the road surface

Repairs to potholes

It may be necessary to make a temporary repair just to make a pothole safe in the short term, but where possible authorities make as many permanent repairs (allowing for budgets). This involves cutting out the weakened area around the pothole to form a uniform rectangular shape - The pothole repair process. Unavoidably, sometimes for safety reasons authorities may need to use traffic control when repairing potholes.

Remember some authorities may say:
“not every pothole is deep enough to qualify to be repaired”


What happens next to that pothole?

Inspections of the roads by authorities should regularly visually review roads by following a predetermined schedule. Each observed defect is recorded with an assigned repair timescale. Consideration is usually given to the potential hazard in accordance with local authority safety inspections policies, such as:

  • What is the position of the pothole in the carriageway
  • size and depth of the pothole
  • road classification, traffic type, speed and volume

Timescales for repairing potholes

Most local authorities aim to fix reported potholes within 28 working days but maybe sometimes longer depending upon the on site assessment. However potholes that are identified as a high risk area are usually repaired within 24 hours.

Ways to report potholes

  • Use the Street Repairs website
  • Download our free app from iTunes or Google Play

If you, your car, motorcycle or bicycle have been damaged by travelling over a pothole, you may be entitled to compensation to cover the cost of your damages.

Click Here To See How To Make A Successful Pothole Claim